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CRM
The Google-Salesforce Customer Data Breach: What Really Happened?
Customer Data Platform
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
The Top Data Analytics Service Providers Powering Smart CX
What is a Customer Data Platform: The Ultimate CDP Software Guide
Contact Center
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
What is Business Intelligence? How Enterprises Turn Data into Strategy
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Salesforce Blocks Competitors from Using Slack Data: So What?
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
ServiceNow Knowledge 2025: All 11 Major Announcements
Salesforce Unveils Tableau Next: 5 Big Talking Points
