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Customer Data Platform
Data Extraction Firm Daloopa Closes $20M Round
GoodData Partners with Vertica to Accelerate Analytics Adoption
Contact Center
The True Cost of PCI DSS Compliance (Why it’s Worth It)
Loyalty Management
Amperity Customer Data Platform Raises $100mn
Yellowfin Introduces World’s First Data Storytelling Feed
Gousto Chooses Sisense to Boost its Data Capabilities
Domo Named an Overall Leader in BI
CRM
Black Knight Acquires Mortgage Industry CRM Surefire
Spirable Launches Creative Intelligence Suite
How Tokenisation Secures Contact Centre Payments in 2021
Reputation Platform RepTrak Raises Venture Loan
Voice of the Customer
ServiceNow Invests in EU Data Hosting
The Role of Data in Customer Experience
Medallia Chooses Oracle for Experience Cloud
SparkCognition Acquires Knowledge Management Firm Maana
Conversational AI
Five Ways to Use Speech Analytics in a Contact Centre
