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Customer Data Platform
Domo Named an Overall Leader in BI
CRM
Black Knight Acquires Mortgage Industry CRM Surefire
Loyalty Management
Spirable Launches Creative Intelligence Suite
Contact Center
How Tokenisation Secures Contact Centre Payments in 2021
Reputation Platform RepTrak Raises Venture Loan
Voice of the Customer
ServiceNow Invests in EU Data Hosting
The Role of Data in Customer Experience
Medallia Chooses Oracle for Experience Cloud
SparkCognition Acquires Knowledge Management Firm Maana
Conversational AI
Five Ways to Use Speech Analytics in a Contact Centre
What is Business Intelligence?
Workforce Engagement Management
Top Five Application Areas for Workforce Optimisation
Dynata Data Platform Expands Data Connection Features
Clarabridge Debuts World’s First CX Search Assistant
Tableau Adds Salesforce Natural Language Search
Mobileum Acquires Network Intelligence Firm Niometrics
