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Customer Analytics & Intelligence
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
Contact Center & Omnichannel
The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
CRM & Customer Data Management
Salesforce Blocks Competitors from Using Slack Data: So What?
Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
Gartner Magic Quadrant for Customer Data Platforms (CDPs) 2025: The Rundown
ServiceNow Knowledge 2025: All 11 Major Announcements
Salesforce Unveils Tableau Next: 5 Big Talking Points
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
Uncategorized
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Twilio Closes Its Largest Segment Deal Ever
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift