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Customer Data Platform
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
Voice of the Customer
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Contact Center
Smarter CX Consulting: AI and Big Data Take Center Stage
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
CRM
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Twilio Closes Its Largest Segment Deal Ever
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift
Customer Data Platforms: Next-Gen Features, Trends, & Providers
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.
Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation
Harnessing the Power of Data in Contact Centers
Avaya Fined $1MN Over the 2020 SolarWinds Hack
What’s Changed? Analytics-Based Decisions in the Age of AI
Salesforce Targets Insurance Sector with Latest AI Release
The State of CX 2024 Report: Key Takeaways
