Latest Big Data News

Latest News

Harnessing the Power of Data in Contact Centers

Contact Center

Harnessing the Power of Data in Contact Centers

Unisys, Avaya , Check Point, and Mimecast Fined Over Security Breaches

Contact Center

Avaya Fined $1MN Over the 2020 SolarWinds Hack

What's Changed? Analytics-Based Decisions in the Age of AI

Contact Center

What’s Changed? Analytics-Based Decisions in the Age of AI

The arrow is carefully stuck into this ten, indicating the accuracy of the hit. You can see a bright round target in the background, with clearly defined rings showing the different zones for assessin

CRM

Salesforce Targets Insurance Sector with Latest AI Release

Contact Center

The State of CX 2024 Report: Key Takeaways

Customer Research Strategy that Delivers Optimal Customer Experiences

Voice of the Customer

Customer Research Strategy that Delivers Optimal Customer Experiences

What's Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

CRM

What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan

Red carpet with barriers and velvet ropes.

Contact Center

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Customer relationship management (CRM) systems help businesses maintain detailed records of interactions with clients. By analyzing customer data companies can personalize their marketing

Customer Data Platform

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

The Autonomous Customer: BT Shares CX Insights from Its Research

Contact Center

The Autonomous Customer: BT Shares CX Insights from Its Research

Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company

Customer Data Platform

Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company

Proactive Outreach: The CX Game-Changer 

Contact Center

Proactive Outreach: The CX Game-Changer

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

CRM

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

Transitioning to a Dynamic Data Hub: The Future of CX

Customer Data Platform

Transitioning to a Dynamic Data Hub: The Future of CX

Concept of You've Been Served text on Document above brown envelope isolated on Wooden Table.

Customer Data Platform

Twilio Sued for Allegedly Collecting Customer Data Without Consent

digital map of south east asia concept of global network and connectivity data transfer and cyber technology business exchange information and telecommunication

Contact Center

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

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