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CRM & Customer Data Management
Salesforce Targets Insurance Sector with Latest AI Release
Contact Center & Omnichannel
The State of CX 2024 Report: Key Takeaways
CX TV
Customer Research Strategy that Delivers Optimal Customer Experiences
What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Customer Analytics & Intelligence
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
The Autonomous Customer: BT Shares CX Insights from Its Research
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Proactive Outreach: The CX Game-Changer
Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack
Transitioning to a Dynamic Data Hub: The Future of CX
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Contact Center: How Being Data-Driven Can Boost Performance
