Home → Big Data
Customer Analytics & Intelligence
Customer Data Platforms: Next-Gen Features, Trends, & Providers
CRM & Customer Data Management
Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate
Contact Center & Omnichannel
Predictive Metrics Will Help Shape the Future Contact Center. Here’s How.
Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation
Harnessing the Power of Data in Contact Centers
Avaya Fined $1MN Over the 2020 SolarWinds Hack
What’s Changed? Analytics-Based Decisions in the Age of AI
Salesforce Targets Insurance Sector with Latest AI Release
The State of CX 2024 Report: Key Takeaways
CX TV
Customer Research Strategy that Delivers Optimal Customer Experiences
What’s Happening at Salesforce? The Latest on its AI, CRM & Data Masterplan
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
The Autonomous Customer: BT Shares CX Insights from Its Research
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Proactive Outreach: The CX Game-Changer
