Home → Big Data
Customer Analytics & Intelligence
HubSpot Announces Sensitive Data Tools for Smart CRM Users
Contact Center & Omnichannel
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
CRM & Customer Data Management
Salesforce Discusses Its M&A Framework Following the Informatica Fallout
Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Salesforce Backs Out of Informatica Deal, Reports
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Salesforce Is Close to Acquiring Informatica, Reports
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
