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Customer Data Platform
Gartner Magic Quadrant for Customer Data Platforms 2024
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Contact Center
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More
Can Web3 and NFTs save your customer loyalty program?
Smart Ways Contact Centers can Achieve More and Regret Less
4 Steps to Create a Seamless Customer Experience
CRM
HubSpot Acquires Clearbit to Help B2B Businesses Build Yellow Brick Roads to Their Ideal Customers
Look Beyond the Horizon to Gain a Competitive CX Advantage
Salesforce Launches Analytics App ‘Service Intelligence’
HappyOrNot CEO: “Customer Feedback Insights Must be Layered on Other Metrics”
Meta’s Wake-Up Call: Reimagining Data Collection, Privacy and CX
Bayview Resolves Customer Issues for the Silent 82 Percent
Four steps to use CX data effectively
Harnessing Real-Time Data for Improved Customer Experience Understanding
Customer Experience Analytics: The Benefits and Opportunities
Contact Center Compliance: The Pitfalls, Best Practices, and Tech
