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Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Salesforce Is Close to Acquiring Informatica, Reports
Customer Data Platform
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Contact Center
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Conversational AI
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Gartner Magic Quadrant for Customer Data Platforms 2024
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More
Can Web3 and NFTs save your customer loyalty program?
Smart Ways Contact Centers can Achieve More and Regret Less
4 Steps to Create a Seamless Customer Experience
