Home → Big Data
Customer Analytics & Intelligence
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
CRM & Customer Data Management
Salesforce Backs Out of Informatica Deal, Reports
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Salesforce Is Close to Acquiring Informatica, Reports
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Contact Center & Omnichannel
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Adds a New Data Layer and Copilot to Flex, Aims to Build Momentum In CCaaS
Adobe Summit 2024: 5 Top Takeaways from the Digital Experience Conference (So Far!)
Salesforce Introduces a Conversational Intelligence Solution for Service Cloud
Uniphore Upgrades Its GenAI-Powered Analytics Solution, Targets Contact Center Data Failings
Customer Data Concerns and CC Investment – Will a Possible TikTok Ban Impact CX?
Gartner Magic Quadrant for Customer Data Platforms 2024
Twilio Takes a $286MN Hit on Segment, Reviews Its Future
Zoom Moves to Improve Contact Center Data Privacy, Outbound Dialing, & More
Can Web3 and NFTs save your customer loyalty program?
