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Customer Data Platform
Oracle Unveils a Generative AI Cloud Service
A Guide to Customer Journey Analytics In 2023
“Only 44% of Data and Analytics Teams Add Value” – Gartner
Domo’s Founder Retakes the Helm as CEO
What Is Text Analytics? Descriptive, Predictive, and Prescriptive
Win Over Customers With the Unexpected
Former Five9 CEO Rowan Trollope Moves on With Redis
Contact Center
Ericsson Aims to Turn Vonage Into a 5G App Pioneer
Oracle Cloud vs. AWS: Which Is Best for Your Business?
AWS Launches New Infrastructure Region In India
Enhancing Customer Experiences with Data Visualisations
Gartner Magic Quadrant for Cloud Infrastructure and Platform Services 2022
Contact Centers Sit on Mountain of Gold Called Unused Data
Salesforce Unveils Updates to Tableau
How Biometrics Drives Quality Customer Experiences
Conversational AI
Turning Contact Centre Agents into Super-Agents
