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Conversational AI
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
AI
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Contact Center
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
CRM
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
Choosing The Best AI Provider for Your Contact Center
