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AI & Automation in CX
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap
AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
UK Government Partners with Anthropic to Launch AI-Powered Assistant
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
CX TV
The Call That Cost a Fortune
Every Millisecond Counts: Designing for Real-Time AI in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
How Not to Break Your Agent Assist Before It Even Launches
