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Data & Analytics
Salesforce Launches Analytics App ‘Service Intelligence’
CRM
HubSpot, TikTok Team Up for CRM Leads on Social Media
Voice of the Customer
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Qualtrics and WorkJam Partner on Frontline Insights Solution
Loyalty Management
Demonstrate Value and Keep Winning Customers
CX TV
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Customer Experience Analytics: The Benefits and Opportunities
Contact Centre
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
Qualtrics’ AI Insights Tools Become Generally Available
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
What is Conversation Intelligence Software? The Ultimate Guide
New Innovations Added to Adobe Experience Cloud
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
