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WFO
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
Data & Analytics
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Top CX Data Analytics Services Providers for 2024
The Top Business Intelligence Vendors for CX Teams in 2024
Contact Centre
How LLMs and AI Will Change the Contact Center Landscape
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
evaluagent Launches a New Platform for More Prescriptive Contact Center Quality Assurance
Zendesk Acquires Klaus, Creates a Comprehensive WEM Portfolio
The 5 Hottest Immersive CX Trends to Watch in 2024
Salesforce Launches Analytics App ‘Service Intelligence’
CRM
HubSpot, TikTok Team Up for CRM Leads on Social Media
Voice of the Customer
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Qualtrics and WorkJam Partner on Frontline Insights Solution
Loyalty Management
Demonstrate Value and Keep Winning Customers
CX TV
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
