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Voice of the Customer
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
Data & Analytics
LeapXpert Launches Compliance Solution for iMessage
Speech Analytics
Sabio Enters the Interaction Analytics Space
Cisco AppDynamics and ThousandEyes Form New Integration
Sisense Appoints a New CEO and COO
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
WFO
UJET and Google Cloud Release Workforce Management Suite
The Top Feedback Management Software Vendors for 2023
Top CX Data and Analytics Providers for 2023
The Top Business Intelligence Vendors for 2023
CRM
Microsoft Showcases Copilot. Here’s How It Will Help Win and Retain Customers
Contact Centre
The Top ERP Vendors for 2023
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
MSP Espria Adds Five9 to its Portfolio
Domo’s Founder Retakes the Helm as CEO
Salesforce CRM Review: A Guide to Customer 360
