Home
Voice of the Customer
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO
Data & Analytics
Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App
The Forrester Wave for Customer Feedback Management 2024: Top Takeaways
WFO
Qualtrics To Bolster Employee Experience With New Qualtrics AI Solution
CX TV
Contact Centers! Are You Ignoring the Elephant In the Room?
Contact Centre
Avaya Presents a Virtual Operations Manager for Contact Centers
QA: The Contact Center Leader’s Guide to Quality Assurance
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing
CRM
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Afiniti Unveils New AI-Powered Avaya Integration
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
