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Data & Analytics
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Google Couldn’t Kill Off the Cookie Monster, But You Should Keep Him Under Wraps
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2024
Contact Centre
MiaRec AI Prompt Designer: Revolutionizing AI Prompt Customization and Testing
CRM
Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations
CX TV
Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care
SAP Acquires WalkMe To Bolster Its Business AI and CX Offerings
Afiniti Unveils New AI-Powered Avaya Integration
Voice of the Customer
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
WFO
Slack Sales Elevate Transforms Team Performance
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
Top CX Data Analytics Services Providers for 2024
The Top Business Intelligence Vendors for CX Teams in 2024
How LLMs and AI Will Change the Contact Center Landscape
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
