Microsoft has confirmed plans to scrap its Viva Goals solution on December 31, 2025.
In a nutshell, the solution allows businesses to track progress toward organizational goals, aligning teams in the process.
Viva Goals has proven popular amongst some CX management teams, allowing them to integrate data and reporting tools, dashboard progress towards critical outcomes, and share updates with business leaders.
Nonetheless, Microsoft has decided to scrap the solution, giving users a year’s notice to move off the app.
In doing so, customers may embrace competitive solutions like Profit.co, Lattice, or Asana.
To support customers in moving to such a platform, Microsoft is providing migration options via API, Excel, and PowerPoint.
However, it didn’t recommend a replacement offering when announcing the move in a company web post.
Instead, it kept the focus on the next 12 months, stating:
We will continue to maintain Viva Goals’ availability, accessibility, and security of the product, and provide product support until its retirement.
Finally, it’s critical to note that the retirement of Viva Goals will not impact Microsoft’s other Viva products, with the vendor saying that it “remains fully committed to the Viva suite.”
A Shock Retirement
Like Michael Jordan in 1993, the retirement of Viva Goals seemingly came out of nowhere.
Indeed, prior to Microsoft’s announcement, the solution was included on the roadmap at the company’s Ignite event.
Moreover, in a post on LinkedIn, Ståle Hansen, CEO of Cloudway (a Microsoft 365 advisory), claimed that the company had been slated to release a new update in recent weeks, suggesting that it may have been a last-minute decision.
Elsewhere, Tony Redmond, Owner of Redmond & Associates, which focuses heavily on Microsoft Office 365 – described the retirement as “a complete surprise” to Viva Goals customers.
Redmond opined that the decision was due to a lack of interest in the product, commenting:
It seems pretty clear that Viva Goals just didn’t succeed in winning sufficient customers to warrant ongoing development.
More News from Microsoft
On a similar note, Microsoft recently announced that its Customer Service Hub (CSH) app in Dynamics 365 Customer Service will no longer be available to new enterprise customers starting February 2025.
Instead, users with enterprise licenses can switch to its Customer Service Workspace as an alternative.
In other news, last month, Microsoft and SAP announced plans to integrate their virtual assistants, 365 Copilot and Joule.
Highlighted at SAP Sapphire in June and Microsoft Ignite 2024, the collaboration includes demo previews.
This integration enables customers to choose either assistant as their primary tool within Microsoft-SAP environments while leveraging combined capabilities.
