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Loyalty Management
Demonstrate Value and Keep Winning Customers
CX TV
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Customer Data Platform
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
New Microsoft Dynamics 365 Customer Insights Is Generally Available
Customer Experience Analytics: The Benefits and Opportunities
Contact Center
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
Qualtrics’ AI Insights Tools Become Generally Available
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
New Innovations Added to Adobe Experience Cloud
Voice of the Customer
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
LeapXpert Launches Compliance Solution for iMessage
Conversational AI
Sabio Enters the Interaction Analytics Space
Cisco AppDynamics and ThousandEyes Form New Integration
Sisense Appoints a New CEO and COO
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
