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Customer Data Platform
Qualtrics’ AI Insights Tools Become Generally Available
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
What is Conversation Intelligence Software? The Ultimate Guide
New Innovations Added to Adobe Experience Cloud
Voice of the Customer
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
LeapXpert Launches Compliance Solution for iMessage
Conversational AI
Sabio Enters the Interaction Analytics Space
Cisco AppDynamics and ThousandEyes Form New Integration
Sisense Appoints a New CEO and COO
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
Workforce Engagement Management
UJET and Google Cloud Release Workforce Management Suite
The Top Feedback Management Software Vendors for 2023
CRM
Microsoft Showcases Copilot. Here’s How It Will Help Gain and Retain Customers
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Contact Center
MSP Espria Adds Five9 to its Portfolio
Domo’s Founder Retakes the Helm as CEO
