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Customer Analytics & Intelligence
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
New Innovations Added to Adobe Experience Cloud
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Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
LeapXpert Launches Compliance Solution for iMessage
Sabio Enters the Interaction Analytics Space
Cisco AppDynamics and ThousandEyes Form New Integration
Sisense Appoints a New CEO and COO
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
Workforce Engagement Management
UJET and Google Cloud Release Workforce Management Suite
CRM & Customer Data Management
Microsoft Showcases Copilot. Here’s How It Will Help Gain and Retain Customers
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Contact Center & Omnichannel
MSP Espria Adds Five9 to its Portfolio
Domo’s Founder Retakes the Helm as CEO
Salesforce CRM Review: A Guide to Customer 360
Most Innovative CX Vendors to Watch in 2023
A Speech Analytics Guide for Beginners
