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Customer Analytics & Intelligence
Customer Experience Analytics: The Benefits and Opportunities
Contact Center & Omnichannel
NovelVox Launches Case Management Solution for Cisco, AWS, Avaya, NICE, and More
Verint and Five9 Research Uncovers Contact Center Inefficiencies and Opportunities
Qualtrics’ AI Insights Tools Become Generally Available
AWS Entity Resolution Promises to Deliver “More Relevant” Customer Experiences
New Innovations Added to Adobe Experience Cloud
Uncategorized
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
LeapXpert Launches Compliance Solution for iMessage
Sabio Enters the Interaction Analytics Space
Cisco AppDynamics and ThousandEyes Form New Integration
Sisense Appoints a New CEO and COO
Gartner Magic Quadrant for Analytics and Business Intelligence Platforms 2023
UJET and Google Cloud Release Workforce Management Suite
Customer Engagement Platforms
Microsoft Showcases Copilot. Here’s How It Will Help Gain and Retain Customers
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
MSP Espria Adds Five9 to its Portfolio
