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AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Five9 Appoints New CEO to Lead AI-Driven Strategy
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
Big CX News from ServiceNow, Zoom, Cisco & IKEA
End Costly QA Guesswork with Automated Evaluation
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
The BPO Wake-Up Call: A Complete Guide for CX Leaders
Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
