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CRM & Customer Data Management
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
CX TV
Public Sector Contact Centers: The Current State of Play
Contact Center & Omnichannel
Lessons Learned from Amazon Connect Horizons
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Analyzing the Gartner Magic Quadrant for CCaaS 2025
BT and Infobip Aim to Unify the Contact Center Space
