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Conversational AI
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Contact Center
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
CRM
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
CX
UCaaS Meets CCaaS: Transforming Enterprise Communications
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
The SequenceShift Experience: A Smarter Way to Deploy CX
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
