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Event News
Zoomtopia 2025: The Top 10 Announcements
CRM
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Contact Center
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Data Platform
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
Why Legacy CCaaS Pricing Is Broken and What’s Next
Krisp Asks Court to Toss Sanas Claims, Launches Countersuit
