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AI & Automation in CX
Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration
Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers
From Pilot to Production: How Enterprises Can Operationalize Agentic AI
Qualtrics Launches AI Agents That Close the Loop in Real Time
Contact Center & Omnichannel
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet
Big CX News from Salesforce, Zendesk, NiCE & AWS
Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms
Krisp Launches Customer Accent Conversion for Global Contact Centers
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
Amazon Connect Wants to Kill Call Deflection as a Success Metric
Enterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AI
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
