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Workforce Engagement Management
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
AI & Automation in CX
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
What If You Could Evaluate Every Customer Interaction?
Turn QA Insights into Real CX Strategy
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
Stop Wasting Money on Empty AI: Build Value That Lasts
The Customer Journey Black Hole: How a Unified Strategy & Platform Illuminates the Unseen
CX TV
Meeting Regulations and Earning Trust in a Data-Rich CX World
