Home → CCaaS
CX TV
The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You
Conversational AI
The Choice is Yours: Google & Salesforce Team up on AI Agents
Contact Center
Condor Chooses Talkdesk to Unify its Customer Experience
Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Genesys and Mitel Join Forces to Support Hybrid Contact Centers
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
Work Smarter & Faster: ComputerTalk’s Innovative Approach to Contact Center AI
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Talkdesk Embeds Contact Center Tools Into Epic Cheers
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
When CCaaS & CPaaS Converge, Customers Win
