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Contact Center
Big CX News from Google, Cisco, HubSpot, & Pega
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
Contact Center Trends for 2025: What’s Hot and What’s Not?
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
67 Thought-Provoking Customer Service Quotes
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
CRM
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Conversational AI
Big CX News from Zoho, Google, Cisco, & Salesforce
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
CallTower Expands Global Communications with Inoria Partnership
Microsoft Sees “Rapid Growth” in CCaaS, Credits Its Reputation for GenAI Innovation
Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration
Five9 Strikes Major Partnerships with CallTower & Intradiem
The Top Contact Center Vendors to Consider in 2025
