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Contact Center
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
Big CX News from ServiceNow, Zoho, Salesforce, & Kore.ai
Another New CCaaS Entrant! Oracle-Backed Ishan Technologies Enters the Space
Microsoft to Scrap Smart Assist in Dynamics 365 Customer Service
New NICE CEO Scott Russell Shares His Vision, Spotlights Growth Opportunities
The Role of Acoustic Technology in the Modern Contact Center
Event News
CX Today Relaunches Its CX All-Stars Programs
Most CX Practitioners Agree: Governments Should Mandate Humans-Led Customer Service
Customer Data Platform
Twilio’s Pivot from the Swiss Army Knife of CX to a More Cohesive Platform Is Working
Microsoft to Shutdown Its Dynamics 365 Unified Service Desk (USD)
5 Expert Contact Center Predictions for the New Year
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
CRM
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
AI’s Evolving Role in the Contact Center
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
