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Contact Center
“Unofficial” Third-Party GenAI Tools Will Solve 40% of all Customer Service Issues by 2027, Gartner Predicts
Contact Center AI in 2025: Why the Tools Must be Tasked with Solving Real-World Problems
Microsoft Announces Multilingual Contact Center Voice Agents
The Financial Services Contact Center: 3 Trends for 2025
Must Watch
Addressing New Challenges in CX through Partnership
How to Ensure the Ethical, Compliant Use of Contact Center AI
AI and the Contact Center: 2025 Trends from Sprinklr
Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues
Big CX News from Salesforce, HubSpot, Microsoft & Five9
30% of Fortune 500 Will Embrace Single-Channel Customer Service by 2028, Gartner Predicts
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
Where Should I Start with Contact Center GenAI?
Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up
5 Customer Experience Trends for 2025 & Beyond
