Home → CCaaS
Contact Center & Omnichannel
Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So
Agents, Supervisors, & Managers: How Is AI Impacting Key Contact Center Roles?
Let’s Talk Metrics – What Are the Top Customer Experience KPIs?
Sky Cuts Thousands of Contact Center Jobs to “Improve Customer Service”
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
Big CX Update: Miratech
Zendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center Landscape
Accenture Claims “Customer Service Is on the Brink”
Customer Analytics & Intelligence
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Your First Steps with Agentic AI in Customer Service
NICE Enlighten AI: Features, Benefits, & Pricing
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
