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Contact Center & Omnichannel
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
Genesys Brings New AI Solutions to Contact Center Supervisors
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
NICE Mpower: What’s Included, & How Much Does It Cost?
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Mitel Set to File for Bankruptcy, Reports
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
