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Contact Center
Talkdesk Unveils a CCaaS Solution Targeting SMBs
Twilio Previews New AI Assistants for Customer-Facing Teams
CRM
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
CX TV
The Great Contact Center Debate: Cloud vs. On-Premises
The Contact Center Advanced Buyers Guide 2024: 10 Top Takeaways
Call and Contact Centre Expo 2024: A Preview
Zoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center Customers
8×8 Reveals New Branding & Reinvigorated CX Focus
The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk
The Power of Partnership in Elevating CX
Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms
Microsoft & SAP Make Copilot & Joule Co-Operative
How to Measure the Impact of Your Contact Center AI Investments
AWS Enables Proactive and Personalized Campaigns Through Amazon Connect
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?
