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CX TV
NiCE Interactions 2025: A Review w/ Barry Cooper
Content Guru on Gartner’s Latest CCaaS, Converging CCaaS-CDP
Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways
Conversational AI
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
Contact Center
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Big CX News from Salesforce, Zoom, Talkdesk & Five9
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience
Gartner Peer Insights “Voice of the Customer” for CCaaS 2025
NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government
