Latest CCaaS News

Latest News

Scam, Hacker, Fraudulent online, Personal Data Protection, Identity theft concept, Businessman Being deceived the Internet To steal personal information, Call, Email, credit card and ID card Number

Contact Center

Five9 & Pindrop Announce an “Industry-First” Native Integration

Bankruptcy Chapter 15

Contact Center

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Close up young businessman standing near table with pen in hands, ready signing profitable offer agreement after checking contract terms of conditions, executive manager involved in legal paperwork

Contact Center

Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

Excited call centre agents, fist bump and celebrating deal, promotion and sale from above in office. Motivated, happy and successful telemarketing colleagues or customer support operators cheering

Contact Center

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Big CX News

Contact Center

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Contact Center

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

Contact Center

5 Challenges Facing Contact Centers in 2025 (and How to Overcome Them!)

Computer vision algorithm, identifying objects, digital, digital consept

CRM

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Harnessing the Power of Data in Contact Centers

Contact Center

Harnessing the Power of Data in Contact Centers

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown

Contact Center

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2024: The Rundown

Woman With Headset and Digital Interface Working in an Office

Contact Center

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

Contact Centers! Are You Ignoring the Elephant In the Room?

CX TV

Contact Centers! Are You Ignoring the Elephant In the Room?

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More - CX Today News

CX TV

The Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & More

How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth

Contact Center

How Can I Focus My Contact Center AI Strategy? Advice from AdventHealth

Will AI Agents Take Over Customer Service? Likewize's CXO Has His Say

CX TV

Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say

microsoft-teams-queues-app

Contact Center

Microsoft’s Queues App for Teams Is Now Available

Load More