Home → CCaaS
Contact Center & Omnichannel
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Mitel Set to File for Bankruptcy, Reports
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
RingCentral’s 2025 Analyst Summit: 5 Big Takeaways
Cisco Teams Up with Epic to Unify CCaaS and CRM Software
How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
CX TV
Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score
Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure
