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Contact Center
AWS Introduces the Salesforce Contact Center with Amazon Connect
The State of CX 2024 Report: Key Takeaways
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
CRM
Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
Buying vs Building a Cloud Contact Center: Making the Right Choice for Your Business
Loyalty Management
The Undeniable Impact of Non-Verbal Communication on Customer Perception
The Art of Reflective Listening in Enhancing Customer Experience
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Workforce Engagement Management
Applying Critical Thinking to Solve Customer Problems Effectively: 10 Practical Tips
Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
How to Compare CCaaS Platforms in 2024: The Complete Guide
