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Contact Center & Omnichannel
Krisp’s Game-Changer: Live Speech Translation That’s Reshaping Contact Centers
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Talkdesk Embeds Contact Center Tools Into Epic Cheers
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
When CCaaS & CPaaS Converge, Customers Win
Big CX News from Google, Cisco, HubSpot, & Pega
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical
Contact Center Trends for 2025: What’s Hot and What’s Not?
7 Steps Every Contact Center Vendor Should Take to Ensure Responsible AI
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
67 Thought-Provoking Customer Service Quotes
Avaya Is Making a “Significant Portion” of Its UK Staff Redundant, Sources
CRM & Customer Data Management
Sprinklr Slashes 15% of Staff, But Keeps Hiring in “Prioritized Areas”
Big CX News from Zoho, Google, Cisco, & Salesforce
