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Contact Center & Omnichannel
Big CX News from Microsoft, ServiceNow, Cisco, & Verint
AWS Offers a 60-Day Free Trial of Amazon Connect Contact Lens
CRM & Customer Data Management
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
AI’s Evolving Role in the Contact Center
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
Generative AI in Customer Experience: The 11 Most Implemented Use Cases
Contact Center AI: The Story So Far, and What Comes Next?
Verint Confirms It Quietly Acquired Four AI Providers in 2024
Zoom Empowers Contact Center Agents with Dynamics Guides & Suggested Answers
Green CX: Why It Should Be on Your 2025 Agenda
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Microsoft Beckons the Self-Learning Contact Center with Its Upcoming AI Agents
Will Google Make Its Big Contact Center Move in 2025?
Customer Analytics & Intelligence
20 Excellent Use Cases for a Contact Center Virtual Assistant
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory
