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Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
CRM
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Contact Center
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
CX
UCaaS Meets CCaaS: Transforming Enterprise Communications
Are Contact Centers Really “Experiencing Unusually High Call Volumes”? Martin Lewis Is on the Case
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
CX TV
Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event
The SequenceShift Experience: A Smarter Way to Deploy CX
Conversational AI
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Why Does Traditional CCaaS Pricing Need to Evolve?
10 Agentic AI Use Cases for Contact Centers
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
