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Contact Center & Omnichannel
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
BT and Infobip Aim to Unify the Contact Center Space
The Latest BIG News from Cisco, Salesforce & Accenture
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Smarter Conversations, Healthier Outcomes: Valeris’ Webex Contact Center Story
CRM & Customer Data Management
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Most Organizations Lack Effective Risk Controls For AI
