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Contact Center
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
Smart from the Start: Why AI is the Core of the Modern Contact Center
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
Five9 Opens Up on Its Layoffs, Impacting “Most” Departments
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
CRM
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Big CX Update
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
