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Calabrio Confirms CEO Exit, Releases New QA Tools
Customer Analytics & Intelligence
SMS Vulnerabilities: Weaknesses That Consumers & Enterprises Must Be Aware Of
Contact Center & Omnichannel
Omnichannel Contact Center: The Hot Trends of 2024
CRM & Customer Data Management
Salesforce Backs Out of Informatica Deal, Reports
Mastery in Motion: Defining Process Knowledge with Examples and Best Practices
Customer Engagement Platforms
How to Handle Difficult Customers? 10 Strategies for Navigating the Storm
Uncategorized
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
Salesforce Is Close to Acquiring Informatica, Reports
The Evolution of the Contact Centre: What to Expect in 2024?
Big CX News From Google, HubSpot, SAP, & Five9
