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Contact Center & Omnichannel
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
Microsoft Aims to Elevate Customer Service With HD Voice Features
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Most Organizations Lack Effective Risk Controls For AI
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
Genesys Scoops Its Second-Largest CCaaS Win Ever
Event News
Zoomtopia 2025: The Top 10 Announcements
CRM & Customer Data Management
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Customer Analytics & Intelligence
Twilio’s New Vision: “To Become the Customer Experience Layer of the Internet”
