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Contact Center & Omnichannel
“Significant” Amount of Customer Data Stolen in Qantas Contact Center Breach
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
What is CX? The Ultimate Guide to Enterprise-Ready Customer Experience
Customer Engagement Platforms
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
CX TV
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
Workforce Engagement Management
3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner
Zoom Introduces Its Latest WEM Release, New ServiceNow & Salesforce Integrations
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
