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Contact Center & Omnichannel
Talkdesk Introduces New Contact Centre Mobile Apps
Avaya Appoints New CEO
‘Contact Centres Are Trapped in a Vicious Cycle’
‘Not Utilising Innovation is Risky Business’
‘Total Experience Starts with a Mindset and a Metric Change’
Vercom Acquires MailerLite for €84M
‘Contact Centre Industry Can’t Afford to Ignore Teams’
‘BYOD Should be Part of Every Contact Centre Offering’
‘Many People Still See Conversational AI as Bots’
‘AI Misconceptions are Slowing Down Adoption’ – Talkdesk
Customer Analytics & Intelligence
Tethr Offers a Free Trial of Its Conversation Intelligence Solution
Enghouse Interactive Launches a New CCaaS Offer for SMBs
BIG CX NEWS from Zoom, Zendesk, and Avaya
Zoom Discusses Its New Conversational Intelligence Solution
CRM & Customer Data Management
Creatio Expands Partnership with AWS
LiveVox Launches New Channel Partner Programme
