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Workforce Engagement Management
Verint Ramps up Agent Assist Capabilities
Voice of the Customer
New Stor.ai Data Analytics Suite Helps Grocers and CPGs
Talkdesk Upgrades its Workforce Engagement Solutions
Customer Data Platform
Qlik Data Integration Added to Google Cloud Marketplace
Contact Center
Invoca Launches Lost Sales Recovery
ZeroShotBot Launches No-Code AI Chatbot
Conversational AI
Evolve IP and Dubber Join Forces
RingCentral and Mitel Partner to Offer Cloud UCaaS
IPI Pauseable Available on Genesys AppFoundry
Qlik Launches New Cloud Region in APAC
UJET and Playvox Team up to Offer WEM Capabilities
QuestionPro Acquires Conversational Intelligence Firm Bryght AI
Zappix and Talkdesk Expand Partnership
Cloud Spend Tips the Scales at $49.4BN in Q3
IT By Design Debuts Team GPS for Employee Engagement
4me and SCC Partner on Service Management Automation
