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AI & Automation in CX
Big CX News From Salesforce, Zoom, Meta and Google
Security, Privacy & Compliance
Meta’s $18bn Settlement Could Upend Social CX
How to Optimize AI Bots Using Real Customer Conversations
The Hidden Risks of Rushing into Customer Automation
AI Slop Is a Customer Experience Problem – Is Multimodal the Cure
CRM & Customer Data Management
Formula 1 and Salesforce Expand AI Partnership to Strengthen Digital Fan Engagement
The New Rules of CX Tech: CMP Research and Datamark’s Blueprint for Tomorrow
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap
AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
UK Government Partners with Anthropic to Launch AI-Powered Assistant
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
