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AI & Automation in CX
UK Government Partners with Anthropic to Launch AI-Powered Assistant
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
CX TV
The Call That Cost a Fortune
Every Millisecond Counts: Designing for Real-Time AI in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Eurostar’s Chatbot Goes Off the Rails, Security Firm Finds
How Not to Break Your Agent Assist Before It Even Launches
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Zoom Launches AI Companion 3.0, Expands its AI Strategy
How Smart Automation Delivers Real Customer Support Cost Reduction
Agentic AI That Adds Up: How to Win Over the CFO
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
