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Contact Center & Omnichannel
25 Years of CX Excellence: ECCCSAs Set the Standard Across Europe
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
Customer Analytics & Intelligence
What Is Customer Feedback Management?
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Customer Loyalty Management Gets Intelligent
AI & Automation in CX
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Service Management & Connectivity
ServiceNow Expands Vision For AI Transformation
CRM & Customer Data Management
How Can Multi-Agent AI Orchestration Optimize Customer Interactions?
Canada Revenue Agency Rehires Service Agents After Complaints
Stop Losing Customers to Cold, Ineffective AI
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Is My Contact Center AI Investment Futureproof?
