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Contact Center & Omnichannel
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Customer Analytics & Intelligence
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Workforce Engagement Management
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
