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CRM & Customer Data Management
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Contact Center & Omnichannel
Big CX News from Zoho, Google, Cisco, & Salesforce
Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization
CallTower Expands Global Communications with Inoria Partnership
From Burnout to Point of Pride: Calabrio Study Reveals Shift in Contact Center Agent Experience
Customer Analytics & Intelligence
Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders
Cisco Researchers Shred DeepSeek, Blast Its “Safety and Security”
Don’t You Call Me a Virgin, Says Virgin Money’s Chatbot
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
5 Expert Contact Center Predictions for the New Year
Contact Center AI: The Story So Far, and What Comes Next?
Green CX: Why It Should Be on Your 2025 Agenda
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025
Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take
7 Best Practices for Contact Center AI in 2025
