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Contact Center
Voximplant Launches a New NLP Service
5 Unexpected Ways to Use Virtual Agents and Bolster CX
What Is Omnichannel Customer Service?
CallMiner: Contact Centre Predictions for 2022
Customer Data Platform
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022
Vonage Powers a COVID-19 Information Chatbot for WhatsApp
Top 7 Use Cases for CX in Financial Services 2022
Posh Technologies Raises $27.5M in Series A Round
CRM
Pipedrive Integrates with Zendesk to Support Sales Workflow
Workforce Engagement Management
Talent Engagement Platform Sense Nabs $50M in Series D Round
Contexta360: Align Automation with Your CX Strategy
The Evolution of CX in the Contact Centre Market
8×8 Contact Centre vs RingCentral Contact Centre
CX Predictions 2022: The Future of CX is Personal
Solvemate Adds Enhanced Accessibility Features to its Platform
Zoho CRM vs HubSpot: Customer Relationship Tools
