Home → Chatbots
Customer Analytics & Intelligence
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
Phygital 2.0 Is Passing the Baton to CX: Here’s What You Should Know
Contact Center & Omnichannel
Leverage Bilingual or Multilingual Abilities for Superior Customer Service
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Tech Savviness Tips to Enhance Customer Satisfaction in the Digital Age
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Contact Center: What is an AI-Powered Bot?
CRM & Customer Data Management
Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”
10 Bad Customer Service Examples, and What You Can Learn from Them
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
AI Agent Assist Trends for the Contact Center
Event News
CX All-Stars: Leaders Name Their Biggest Challenges of 2024
Customers Reject AI for Customer Service, Still Crave a Human Touch
Salesforce Teases a New “Agentforce Platform” for Customer Support
