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Contact Center
CCaaS Trends 2019: Contact Centre as a Service
Customer Experience – 2018’s Competitive Battleground for Businesses
Genesys: Consumers May Have a Soft Spot for Bots According
What Does the Future of Contact Centre Look Like?
TalkDesk Utilises $100 Million Fund to Create a Next-Gen Contact Centre
NICE inContact Shows that Digital Channel Use is Growing
Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences
Avaya to Demonstrate Social Platform for Chatbots at GITEX 2018
Customer Data Platform
Stronger Insights, Greater Efficiencies – IBM Watson
Avaya Ava: Customer-Focused and Communication-Oriented
Can You Hear Me Now? Speech Recognition in the Contact Centre
The Market for Machine Intelligence: Assessing AI
Reimagining the Customer Journey – Why Kate Could Make a Difference
Is Vonage’s Vee a Game Changer?
Chatbots, AI & the New Customer Journey: Latest Findings from LogMeIn
Smarter, Sharper, and People-Savvy: Why Amazon Lex is a Game-Changer
