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Contact Center
Shining a Light on Dark Data in the Contact Centre
The DIY Revolution: Customer Self-Service Grows Increasingly Popular
Customer Data Platform
AI Powered Call Analytics: Let the Machines Do the Talking
West: 70% of Consumers Need More “Convenience” From Customer Service
Crank Up Contact Centre Performance with Serenova
Does Duplex Prove that AI is Becoming the New Normal for Customer Service?
NewVoiceMedia Wins 2018 Cloud Computing Product of the Year Award
GDPR – One Month On – the Opportunity to Win Real Customers & Keep Them
Aircall Raises $29 Million to Disrupt the Cloud Contact Centre Market
Humanising Technology – the Changing Landscape of CX
Tollring: Analytics, Compliance, and Experience in the Digital World
Businesses Are Investing in Tech to Improve CX but Falling Short
70% of Consumers Think Bots are Acceptable in Customer Service
Giving Your Customers the Communication Solutions they Need
Why WebRTC Is Boosting the Contact Centre Experience
The Rise and Rise of Messaging Apps in the Contact Centre
