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CRM
Microsoft’s Autonomous Agents Are Now Available In Public Preview
CX TV
Will AI Agents Take Over Customer Service? Likewize’s CXO Has His Say
Contact Center
From Passive Algorithms to Active Agents: The Rise of Agentic AI
8×8 Expands AI-Powered Voice Self-Service Offering
Optimizing Your AI Agents for CX Success
AI Demystified! Customer Service Bots & Beyond (with a Demo)
Blazing a Trail: Why Voice (yes really) is the Hottest Thing in Digital Channels
Five9 Introduces Genius AI to Simplify Contact Center AI Adoption
Zoom Drops a Mega Virtual Agent Upgrade, Gives Its Contact Center a GenAI Makeover
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
Contact Center: Why Must-Have AI is the Key to Stellar Customer Service
AI in Action: Use Cases for Faster, Smarter Contact Centers
Conversational AI
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
The Contact Center of the Future: A Pivotal Shift in the Role of Human Employees
Challenges & Opportunities: What Has 2024 Taught Us About AI in Contact Centers?
Navigating Digital Communication Channels to Enhance Customer Interaction
