Home → Chatbots
Contact Center & Omnichannel
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
Ryan Reynolds at WebexOne 2025: Hollywood, Business, and CX with a Side of Sarcasm
CRM & Customer Data Management
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
