Home → Chatbots
Customer Analytics & Intelligence
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Contact Center & Omnichannel
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Workforce Engagement Management
NVIDIA CEO: We’ll Be Busier in the Future Than We Are Right Now
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Customer Experience BPOs: Trends, Predictions, & Providers
Google Is Building AI Mode Agents to Automate Customer Support Tasks
Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Lenovo’s Customer Service AI Chatbot Got Tricked Into Revealing Sensitive Information. Here’s How.
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
