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Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Contact Center
Puzzel Boosts AI Capabilities with SupWiz Acquisition
Conversational AI
30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts
Japanese Bank SMBC Trialing Customer Service Digital Avatars in Contact Centers
Big CX News from Google, HubSpot, Salesforce, & Kore.ai
Contact Center: What is an AI-Powered Bot?
10 Bad Customer Service Examples, and What You Can Learn from Them
Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground
The UK Government is Experimenting with GenAI Chatbots
Amazon Releases AI Chatbot ‘Rufus’ for US Customers
Salesforce Teases a New “Agentforce Platform” for Customer Support
Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature
Target Announces “Transformative” GenAI Chatbot for Team Members
Verint Scores $13 Million Deal with Fortune 25 Brand
Verint Raises Guidance as Customers Consume More Bots
The Biggest CRM Trends to Watch in 2024 and Beyond
