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Contact Center & Omnichannel
How LLMs and AI Will Change the Contact Center Landscape
Uncategorized
What Can The Wonka Experience Teach Us About Customer Experience?
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
Contact Center AI: How to Take the First Steps
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
CRM & Customer Data Management
Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models
Customer Analytics & Intelligence
Voice 2.0 and the Rise of Intelligent Voice in CX
Customer Engagement Platforms
10 Ways Generative AI Will Change Agent Experiences
Generative and Conversational AI: Dream and Nightmare Deployments
Workforce Engagement Management
AI Copilots In Customer Service: What to Expect
Better Customer Experience in 2024? AI or People?
What Is DialpadGPT? The Ultimate CX LLM
Salesforce Wants to Poach Disgruntled OpenAI Employees
Be My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer Service
