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AI & Automation in CX
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Workforce Engagement Management
RingCentral Increases AI Product Launch to Beat $100MN Target Before 2026
Contact Center & Omnichannel
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
Afiniti and Five9 Team Up to Bring Invisible AI to the Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Cisco Introduces the Webex Contact Center for Salesforce
Why Omnichannel Is Failing – and How CCaaS 3.0 Fixes It
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
CRM & Customer Data Management
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
Customer Analytics & Intelligence
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
