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Contact Center & Omnichannel
Gartner Drops the Term “CXaaS” After Industry Pushback
Big CX News from Cisco, Microsoft, Salesforce, & Verint
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
Cisco Reaffirms Its Support for On-Premise Customers, in the Contact Center & Beyond
CRM & Customer Data Management
The Latest BIG News from Salesforce, OpenAI, NICE, & Five9
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
The 8×8 Analyst Summit 2025: 5 Top Takeaways
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Customer Analytics & Intelligence
Big CX News from Salesforce, HubSpot, Twilio & Shopify
Twilio Brings Attention-Based Routing to Contact Centers
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
Content Guru Receives FedRAMP High Authorization, Becomes First Full-Stack CCaaS To Do So
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Workforce Engagement Management
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
