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Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers
CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Security, Privacy & Compliance
NiCE’s AOK Bayern Win Shows How Data Sovereignty Is Powering the Next Wave of CX Modernization
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Your Customer’s Data: Who Has the Keys?
8×8 Expands APAC Customer Engagement with Maven Lab Deal
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Big CX News from ServiceNow, Zoom, Cisco & IKEA
End Costly QA Guesswork with Automated Evaluation
Five9 Appoints New CEO to Lead AI-Driven Strategy
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
