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Contact Center & Omnichannel
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Condor Chooses Talkdesk to Unify its Customer Experience
Five9 Confirms Global Availability on the Google Cloud Marketplace
Afiniti Gets a New CEO as It Bounces Back from Bankruptcy
Five9 Strikes Major Partnerships with CallTower & Intradiem
Only 5% of Leaders ‘Love’ Their Current Contact Center Technology
5 Expert Contact Center Predictions for the New Year
Microsoft Claims Customer Service Is “Broken”, Offers a Free Trial of Its Contact Center Platform
HCLTech Takes Over Nuance Enterprise Professional Services, Creates a Nuance Migration Factory
What to Consider When Choosing an On-Prem or Private Cloud Solution
Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take
AWS re:Invent 2024: 5 Top Takeaways for Customer Experience Eggheads
CRM & Customer Data Management
Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”
The Latest BIG News from Salesforce, Zoom, Twilio, & IBM
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’
