Latest Security and Compliance News

AI & Automation in CX

ServiceNow Moves to Govern Every AI Agent in the Enterprise

AI & Automation in CX

HubSpot Prepares to Hand the CRM Keys to AI Agents

AI & Automation in CX

Shadow AI Is the New Shadow IT – And Boards Are Already Behind

CRM & Customer Data Management

The Identity Backbone of Always‑On CX: Why CRM and CDPs Are the Real Resilience Layer

Security, Privacy & Compliance

How to Balance AI Innovation with Enterprise Data Privacy Compliance

Security, Privacy & Compliance

Claude-Powered Cursor AI Agent Deletes an Entire Company Database in 9 Seconds—Is Your Customer Data Secure?

Security, Privacy & Compliance

Your AI Agents Are Already Inside Your Contact Center – Do You Know What They’re Doing?

Security, Privacy & Compliance

Insurance CX Is Losing Customers at the Worst Possible Moment: Payment

Security, Privacy & Compliance

Trust Becomes the KPI: What the EU AI Act Forces CX Teams to Prove

AI & Automation in CX

Access to Anthropic’s Mythos AI Model Intensifies Cybersecurity Pressure on CX Systems

AI & Automation in CX

Big CX News from Adobe, Salesforce, Meta & Vercel

Security, Privacy & Compliance

Vercel’s Breach Is a Warning—”Shadow AI” Risks to CX Are Escalating

AI & Automation in CX

EU AI Act Deadline: Customer Emotion AI Becomes High-Risk in August 2026. Most Contact Centers Have No Idea What’s Coming.

AI & Automation in CX

McDermott Says ServiceNow “Converts Chaos to Control” With Context-Driven Enterprise AI

AI & Automation in CX

Vodafone Business and Google Cloud Launch AI and Cybersecurity Tools for SMBs as Cyber Risks Rise

Security, Privacy & Compliance

Vercel Customer Data Breach Highlights CX Risks of “Shadow AI” Tools