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Security, Privacy & Compliance
Phishing Campaign Targets Cloudflare Pages and Zendesk to Mimic Support Portals
Marketing & Sales Technology
The Ultimate Guide to Sales & Marketing Technology
How the UK Telecoms Fraud Charter Aims to Safeguard Businesses and Customers
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Customer Analytics & Intelligence
How Microsoft’s AI Strategy is Transforming Customer Experience
Contact Center & Omnichannel
Inbound Voice Is the New CX Threat Vector: Why Contact Centers Can’t Afford to Ignore Voice AI Fraud
CX TV
IT Now Calls the Contact Center AI Buying Shots: So What?
CX Trends
Gartner Reveals Top Tech Trends For 2026
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
CRM & Customer Data Management
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
The New Considerations for Contact Center Security & Compliance
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
Stop Compliance Failures Before They Cost You
