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Security, Privacy & Compliance
The California Transparency Act: What Does This Mean for CX?
Contact Center & Omnichannel
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
AI & Automation in CX
As AI Adoption Accelerates, Customer Trust Is at Risk
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
Service Management & Connectivity
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
SoftBank System Glitch Highlights Why Identity Is a CX Problem
Data Privacy Day 2026: Trust Is The New Battleground As Security Threats Grow
AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience
Voice AI is Booming – But Without CX Observability, It Will Break
Why Google’s Eavesdropping Settlement Should Worry CX Leaders
EU Regulation Puts WhatsApp Channels Firmly on the Compliance Radar
Who’s Really Calling? The Rise of AI Customers
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Massive Credential Leak Exposes 149 Million Stolen Logins for Gmail, Facebook, Netflix and More
