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Customer Analytics & Intelligence
What Is Customer Feedback Management?
Uncategorized
Customer Loyalty Management Gets Intelligent
AI & Automation in CX
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
CX TV
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Workforce Engagement Management
Explainer: What Workforce Engagement Management Is
CRM & Customer Data Management
Pega Promises Predictable & Trustworthy Customer Service AI Agents
Contact Center & Omnichannel
Microsoft Aims to Elevate Customer Service With HD Voice Features
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
The Contentsquare-Loris Acquisition: A Closer Look
A Verint Takeover Is Timely, But Would Have Industry-Wide Implications
The Future of CCaaS & CRM Integrations: 5 Bold Takes
What Is CPaaS? A Definition, Use Cases, and Top Providers
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
