Home → CPaaS
CRM & Customer Data Management
SAP Taps Vonage to Blend AI Agents and CPaaS
Contact Center & Omnichannel
Avaya to Stop Supporting Public Cloud Contact Centers with Fewer Than 200 Seats
When CCaaS & CPaaS Converge, Customers Win
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Customer Engagement Platforms
10 CPaaS Providers to Watch Out for in 2025
15 Customer Experience Technology Predictions for 2025
Enghouse Acquires Aculab, Boosts Its CPaaS Capabilities
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
Zendesk Launches an AI Agent Builder, Enhances Its Agent Copilot
Cisco Enjoys a 75 Percent Surge In CCaaS Seats, Shares Plans for the Webex Contact Center
RCS in Customer Service Is More Than an Upgrade on SMS. It’s a New Opportunity
Customer Analytics & Intelligence
Twilio Taps OpenAI’s Realtime API, Expands Its Conversational AI Capabilities
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
Twilio Announces the Global Availability of Branded RCS Messaging
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Telcos Are Buying Up CPaaS Platform Providers: Why?
