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CRM
Sinch Announces Fresh AI Capabilities for its CPaaS Solution
CX TV
Analyzing the 2024 Gartner Magic Quadrant for CPaaS
Contact Center
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Vonage’s Market Value Drops By $4BN: What Went Wrong?
CPaaS: Delivering Faster, Stronger, & Better CX (CX Trends)
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024
Event News
Get Ready! Our CX Trends & Updates Are Coming Soon
Loyalty Management
Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested
Why Social Messaging as a Customer Service is a Must-Have for Modern Brands
Text Analytics
Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”
Avaya Acquires Edify, Continues Its Innovation Without Disruption Story
Customer Data Platform
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Verint Secures Eight-Figure Contract with Major Retailer
Twilio Co-Founder Acquires The Onion
Achieving Next Gen CX With Customer Interactions Suite From Tata Communications
