Home → CPaaS
Contact Center
Twilio Lands Lots of New Customers But Struggles to Expand on Them
6 Reasons to Invest in CPaaS Solutions in 2024
8×8 Bounces Back After “Worst Quarter” for Its Fuze Business
Loyalty Management
Vonage Customers Receive Refunds After Enduring “Junk Fees” and “Illegal” Practices
Sinch Launches Sinch Calling with Rival Webex
ChatGPT and Large Language Models (LLMs) Will Change Business Messaging. Here’s How
The Genesys-AWS Partnership Is Starting to Heat Up
Customer Data Platform
Vonage & Twilio Are In Hot Water for Breaching Australian Anti-Scam Rules
CX TV
Assessing the 2023 Gartner Magic Quadrant for CPaaS
Meet Gartner’s “Cool” Composable Customer Engagement Platform Providers
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2023
Event News
The First-Ever CPaaS Acceleration Summit is Nearly Here
8×8 Blames CPaaS Troubles for Revenue Miss
CRM
Microsoft Launches Sales Copilot, Makes Many More CX-Related Announcements
Comparing Customer Experience Video Tech in 2023
Introducing the CX Today Marketplace
