Latest CRM News

CRM

Salesforce Blocks Competitors from Using Slack Data: So What?

Conversational AI

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Contact Center

Talkdesk Creates a “New Software Category” with the Launch of Its CX Automation Platform

CRM

Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals

CRM

Big CX News from Salesforce, HubSpot, Adobe, & Everise

CRM

Salesforce Scoops Moonhub Employees, But Denies Acquisition

CRM

HubSpot Unveils an Industry-First CRM-ChatGPT Integration

CRM

Salesforce Embeds Slack Directly Into CRM Records

CRM

Zoho vs. Salesforce: CRM Products, Differentiators, & Pricing (A 2025 Comparison)

Conversational AI

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

CRM

Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points

Contact Center

The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration

CRM

The Ultimate Zoho Career Guide for 2025: Jobs, Salaries, & Certifications

Contact Center

Big CX News from Microsoft, Google, Salesforce, & Zendesk

Contact Center

Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available

CRM

SAP Sapphire 2025: The Top 10 Announcements