Latest CRM News

CRM

Salesforce CEO Calls Out Palantir as “the Most Expensive Enterprise Software I’ve Ever Seen”

Contact Center

Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations

CRM

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

CRM

ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation

CRM

Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform

CRM

Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft

Contact Center

Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps

CRM

HubSpot INBOUND 2025: The Top 10 Announcements

CRM

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

CRM

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

CRM

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Conversational AI

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment

CRM

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

CRM

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

CRM

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers