Latest CRM News

CRM

Zoho Makes 5 Major Moves to Expand Its AI Portfolio

Contact Center

Traditional Contact Centers Are Failing the Next Generation. But, What Comes Next?

CRM

ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs

CRM

Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing

CRM

Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise

CRM

Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS

CRM

Microsoft Dynamics 365: An Overview of All the Apps

CRM

OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences

CRM

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

CRM

SAP Unveils a New Point of Sale Solution, Connects the CX Ecosystem

CRM

What Is ServiceNow University? An Introductory Guide

CRM

Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea

CRM

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

CRM

15 Use Cases for Generative AI in Marketing

Conversational AI

Big CX News from NiCE, Genesys, Salesforce, & Gartner

CX TV

Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP