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CRM
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Conversational AI
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Contact Center
Big CX News from Microsoft, Salesforce, Cisco & NiCE
Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365
The Google-Salesforce Customer Data Breach: What Really Happened?
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Customer Data Platform
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Microsoft vs. Salesforce: How Do They Compare on CRM?