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AI & Automation in CX
Big CX News from Salesforce, Zendesk, NiCE & AWS
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
Big CX News from Verint, Salesforce, Santander & Mastercard
RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
