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CRM & Customer Data Management
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
The Big Salesforce-Google Partnership: A Closer Look
Contact Center & Omnichannel
Google Debuts Its “Next-Generation” Customer Engagement Suite
Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
HubSpot Brings AI Agents to SMBs
The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications
What Is ServiceNow? A Complete Guide for 2025
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
200+ Contact Centers Implement the CX Cloud from Genesys and Salesforce
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
