Latest CRM News

CRM

Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

Must Watch

Addressing New Challenges in CX through Partnership

Must Watch

How to Ensure the Ethical, Compliant Use of Contact Center AI

Contact Center

Big CX News from Salesforce, HubSpot, Microsoft & Five9

CRM

Salesforce Expands Service Cloud with Employee Service

CRM

Klarna Didn’t Replace Salesforce & Workday with AI; It Replaced Them with Alternative SaaS Apps

CRM

Loop Acquires Wonderment, Brings Two Close Shopify Partners Together

Contact Center

5 Customer Experience Trends for 2025 & Beyond

CRM

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

CRM

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Voice of the Customer

Developing a Successful VoC Strategy: 3 Lessons from Belron

Contact Center

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

CRM

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

Contact Center

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

CX TV

The Power of Partnership in Elevating CX

Contact Center

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms