Latest CRM News

Latest News

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Contact Center

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

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CRM

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

Big CX News

Contact Center

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

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CRM

Shopify Rules Out a CRM Push After Salesforce Beef

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Contact Center

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Exploring the Next Big Trends in CX

CX TV

Exploring the Next Big Trends in CX

Zoho CEO on the Freshworks Layoffs: “This Is Naked Greed, Nothing Less”

CRM

Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”

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CRM

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Vineyard

Contact Center

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

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CRM

Zendesk Continues to Experiment with New Pricing Strategies

Big CX News

Contact Center

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

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CRM

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

The Big Zoho-NVIDIA Announcement: A Closer Look

CRM

The Big Zoho-NVIDIA Announcement: A Closer Look

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024

CRM

Gartner Magic Quadrant for Sales Force Automation (SFA) Platforms 2024: The Rundown

Bankruptcy Chapter 15

Contact Center

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

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Contact Center

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

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