Latest CRM News

Latest News

Excited call centre agents, fist bump and celebrating deal, promotion and sale from above in office. Motivated, happy and successful telemarketing colleagues or customer support operators cheering

Contact Center

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Contact Center

Microsoft Shares More CCaaS Wins, Reveals Growth In Copilot for CRM & ERP

Businessman handshake for teamwork of business merger and acquisition,successful negotiate,hand shake,two businessman shake hand with partner to celebration partnership and business deal concept

CRM

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

Computer vision algorithm, identifying objects, digital, digital consept

CRM

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

CRM

Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

CRM

Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics

Big CX News

Contact Center

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

goto-connect-ai

CRM

GoTo Adds AI to GoTo Connect CRM Integrations

angry man screaming with alphabet letters flying out of wide open mouth

CRM

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

HubSpot Acquires Mindstream, Expands Its Media Network

CRM

HubSpot Acquires Mindstream, Expands Its Media Network

Slack May Never Catch Up with Microsoft Teams, But It Has a Big Future

CRM

Slack May Never Catch Up with Microsoft Teams, But It Has a Big Future

SAP Introduces AI Agents That Collaborate Across Business Functions

CRM

SAP Introduces AI Agents That Collaborate Across Business Functions

Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference

CRM

Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference

Huge crowd of people

Contact Center

Genesys Delivers AI-Powered Self-Service Capabilities to 34 Million Healthcare Customers

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